Navigating air travel as a wheelchair user can feel overwhelming, but MidAmerica St. Louis Airport (BLV) and Allegiant are committed to providing a smoother, more accessible travel experience. Whether you use a manual wheelchair, power wheelchair or other mobility device, this guide will walk you through the key steps, services and travel tips to help ensure a safe and hassle-free trip.
Accessibility at MidAmerica St. Louis Airport
The terminal at BLV is fully wheelchair accessible, including accessible restrooms conveniently located throughout the airport. While curbside check-in is not currently available, passengers can request wheelchair assistance upon arrival if arranged in advance.
To request this type of support, be sure to let Allegiant Airlines know during booking by submitting a Special Service Request (SSR). If plans change, you can update your request later through the “Manage Travel” section on Allegiant’s website. If you require an aisle chair to board the plane or need assistance to reach your seat, it’s recommended that you arrive at your gate at least one hour before your scheduled departure.
Pre-Boarding and Accessible Seating
Allegiant encourages pre-boarding for passengers with disabilities or those who may need extra time. When you arrive at your gate, notify the gate agent that you’d like to pre-board.
If you have a qualified disability, you can also request a seat assignment at no extra cost by contacting Allegiant’s Customer Accessibility Team at least 24 hours before departure. Allegiant uses a seat “blocking” system to ensure accessible seating for people with disabilities, and movable armrests can be requested if needed.
Checking In Mobility Devices
Under the Air Carrier Access Act (ACAA), mobility aids such as wheelchairs, scooters, canes and crutches can be checked for free. These assistive devices can be gate-checked or dropped off at the check-in counter for transport in the cargo hold.
To protect your equipment, be sure to label your personal wheelchair or mobility device with your contact information. Remove any detachable or fragile parts — such as seat cushions, footrests or joysticks — and carry them with you if possible. If your device weighs over 200 pounds, notify Allegiant in advance by emailing [email protected].
Battery-Operated Devices and Safety Regulations
If your wheelchair or scooter is battery-powered, you’ll need to follow FAA and TSA specific safety rules. A representative from Allegiant will check your battery before the flight. To be accepted for transport, the battery must be free of defects, clearly labeled in English, and able to be turned off securely with a key or switch.
- Lithium-ion batteries may stay installed if properly protected. If the battery is exposed, it must be removed and carried onboard (maximum 300Wh per battery).
- Lithium metal batteries are not allowed.
- Spillable batteries must be housed securely. If the chair cannot be stowed upright, the battery will be removed and boxed.
- Non-spillable batteries must have insulated terminals and be stored upright if removed.
If you’re unsure whether your device is compliant, contact the Disabilities Team at [email protected] before your trip.
Security Screening at the Airport
During TSA screening at airport security, passengers who use wheelchairs or mobility devices may receive a pat-down or alternative screening instead of walking through a metal detector. TSA officers are trained to conduct these procedures respectfully. You should inform them of any medical devices or assistive equipment you’re carrying.
Deplaning and Post-Flight Assistance
After your flight lands, wheelchair users should remain seated until other passengers have exited. Allegiant staff will assist you in deplaning, using an aisle chair if necessary. Additional help is available to guide you to baggage claim, rental car counters, or the airport curb. However, staff members are not allowed to wait with passengers after reaching the curb.
Reporting Damage or Concerns
If your wheelchair or mobility aid is damaged during travel, report it immediately to an Allegiant representative at the airport. A claim will be filed with their partner, Global Repair Group. If you notice the damage after leaving the airport, report it within 72 hours by emailing [email protected] or calling (702) 505-8888. Ask to speak with a CRO (Complaint Resolution Official), who is available 24/7 to assist under your rights as outlined by the U.S. Department of Transportation.
Final Travel Tips for Wheelchair Users
For the best experience, request special assistance early and arrive at the airport at least two hours before your flight. Use Allegiant’s online form to request help with any disability-related needs and communicate clearly with TSA and airline staff about your mobility requirements. Confirm all device regulations ahead of time to avoid delays at check-in or boarding.
By planning ahead and using the resources available, air travel as a wheelchair user can be safe, accessible and comfortable. MidAmerica St. Louis Airport and Allegiant are here to support you every step of the journey.
Learn more about assistance for passengers with special needs by visiting Allegiant’s website here.
